[Infographic] What is the NPS & How to Use it to Improve Your Client Communication
We've been talking about the NPS (Net Promoter Score) all month long. Hopefully, you've grasped what it is and what it can do for your agency. But, we thought it would be helpful to lay out what the NPS does and how you can communicate with each of the groups formed out of the NPS: Promoters, Passives & Detractors. After all, don't we all want to improve our client communications?