[Infographic] What is the NPS & How to Use it to Improve Your Client Communication

By Kelsey Rosauer on March 20, 2015 in Client Retention

We've been talking about the NPS (Net Promoter Score) all month long. Hopefully, you've grasped what it is and what it can do for your agency. But, we thought it would be helpful to lay out what the NPS does and how you can communicate with each of the groups formed out of the NPS: Promoters, Passives & Detractors. After all, don't we all want to improve our client communications?

What is the NPS?

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Kelsey Rosauer
Kelsey Rosauer

Kelsey is the Marketing Brand Specialist at AgencyBloc. She plans and creates educational resources to help our customers organize, automate & grow their insurance agency. Favorite quote: "I am convinced that life is 10% what happens to me and 90% how I react to it." —Charles R. Swindoll  More articles

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