We've been talking about customer experience and client retention all month, and there's a lot more that could be said. But sometimes inspirational quotes say it best:
"Your most unhappy customers are your greatest source of learning."
"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing."
"Know what your customers want most and what your company does best. Focus on where those two meet."
"Customers are human and humans can view situations in unexpected ways."
"In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts."
"To listen closely and reply well is the highest perfection we are able to attain in the art of conversation."
Francois de La Rochefoucauld
"The reason we love our parents is because they loved us first. Every single company should take this advice."
"A brand not responding on Twitter is like hanging up the phone on customers. With millions watching."
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