[Webinar] What is the NPS?
The NPS, or Net Promoter Score, is found by asking your clients through a survey how likely they are (on a scale of 1-10) to recommend you. It splits your clients up into three groups: Promoters, Passives & Detractors. In this webinar, you'll learn how to use this survey to find your most loyal clients and grow your agency.
For this webinar, we team up with the guys from Rocket Referrals to discuss the tools that can be used to uncover your best clients, the most effective email communication that yields the highest open and click rates, and what to do after you identify loyal clients.
Plus, we offer real examples of how NPS surveys have identified both loyal and disgruntled clients - and the actions that should be taken.
Mike Ivory is the Marketing Operations Specialist at AgencyBloc.