[Infographic] The Importance of Positive Customer Experience for Insurance Agencies

By Kelsey Rosauer on May 12, 2016 in Customer Experience

Why does customer experience matter?

Customer experience matters because your clients have plenty of other choices for insurance coverage. Maybe they were referred to you by their coworker or friend, but that doesn't mean they won't leave your agency if they aren't satisfied. The infographic below demonstrates insurance consumers' current loyalty to their agency and what you can do to increase client retention:

The Importance of Positive Customer Experience for Insurance Agencies

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Kelsey Rosauer
Kelsey Rosauer

Kelsey is the Marketing Brand Specialist at AgencyBloc. She plans and creates educational resources to help our customers organize, automate & grow their insurance agency. Favorite quote: "I am convinced that life is 10% what happens to me and 90% how I react to it." —Charles R. Swindoll  More articles

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