Managing Change with Evolving Technology

By Allison Babberl on February 25, 2016 in Technology

Managing Change with Evolving Technology

We all fear change, it's scary.

But, in order to keep your business current and appealing, you must adapt to the current age, especially when it comes to current technology. Otherwise, your company could become obsolete.

It’s easy to see why people are scared of change, it presents a constant uncertainty. We find comfort in consistency and predictability; we know what is coming and how it will proceed. In a way, it’s a confidence booster because you’re able to handle it with ease and little to no stress. Harvard Business Review posted the following ten reasons why people resist change:

  1. Loss of Control
  2. Excess uncertainty 
  3. Surprise, surprise!
  4. Everything seems different
  5. Loss of face
  6. Concerns about competence
  7. More work
  8. Ripple effects
  9. Past resentments
  10. Sometimes the threat is real

Forbes interviewed five industry experts about the fear of change and how to combat the difficulties that coincide with change. One important key factor to change is to not let it get out of control. It’s okay and normal to feel anxiety, nervousness, and fear when experiencing a change, but you cannot let those feelings control you. 

When your agency is considering a new agency management system or other technology, for example, adding in the factor of change throws the entire balance of your system out of whack. Set up a process to help your entire team handle the change in a more positive manner. Here are eight great steps I came up with to help prepare your team for a change to minimize that fear and steer away from the collapse of your workplace system:

  1. Research how you want to improve and the directions you can go
  2. Inform your entire team on the potential change
  3. Ask for their honest feedback (and utilize it!)
  4. Work together to make goals and timelines for the change
  5. Use the resources available to you (i.e. support staff), 
  6. Don’t be afraid to ask questions 
  7. Modify your goals and timelines as needed with your team
  8. Celebrate the small achievements

A great way to combat the change in your workplace it to work as a team. Remember the human element of your industry. The opinions of your co-workers are invaluable, so lean on each other to air grievances and misgivings so that you can all work through the problems together rather than piling them all on one person. 

Another great way to minimize the fear is through research. Don’t just jump in, research and acquaint your team with the direction the agency is heading before you start the process. Allow them input and take that input honestly, use it constructively. By doing this, your team will feel more comfortable with the change and be more willing to take it on. 

Evolving your company isn’t a race. Take it one step at a time as a group and find the pace that fits your agency best. In the long run, it will be better to slowly but effectively evolve rather than quickly throwing your team into a pool when they’re not confident with their strokes. Slowly building to a better future will ensure a happier work environment and an overall more positive progression for your agency.

Going through change can be both a boost and a detriment to your confidence. Don’t let the bad drags get you down. Celebrate the small things. The process of a change is stressful and hard on everyone, so fight it by celebrating even the most minute accomplishments. This will not only help you feel better, but it will heighten your team’s morale and make the process that much progressive.

Changing is difficult but it is necessary to stay applicable and current. Technological changes are especially important in today’s insurance agencies to keep up-to-date with the evolving technology.  Here are some questions to ask yourself to make sure your technology is where it should be:

  • Is your agency management system or CRM up-to-date? 
  • Is your business functioning at high efficiency? 
  • Is your current system making your workflow faster and easier?

If any of your answers were no, you might consider looking into a technological change/upgrade. Make sure you do your research and ask all the questions, too. Choosing the right  Agency Management System (AMS) or Customer Relation Management System (CRM) for you can be difficult. Check out last week’s blog about finding the right AMS/CRM for you!

5 Steps to Choosing an Agency Management System

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Allison Babberl
Allison Babberl

Allison is the Marketing Content Specialist at AgencyBloc. She creates educational content and designs videos to promote AgencyBloc's resources to help you organize, automate, and grow your insurance agency. Favorite quote: “Conversation is the bedrock of relationships. Without it, our relationships are devoid of substance.” -Maribeth Kuzmeski More articles


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