What’s New: Latest Updates
May 2025 Update
Smarter VoIP, Simpler Workflows, and a Bold Look Ahead
“Call recording management was one of the most frustrating parts of AEP. That’s why April’s update focused on VoIP — not just adding features, but eliminating friction. We’re excited to continue rolling out VoIP enhancements and even a mobile app prior to 2025’s AEP.”
—Sarah Brammer, Product Director AMS+
What's new for April 2025:
- Released top-requested VoIP enhancements (AMS+): Automatically reassign unassigned call recordings after nightly sync, upload custom hold music or voiceovers, automatically associate call recordings with multiple matching records, and add more than 3 participants to conference calls (up to 250)
- Enabled text message delivery of Rx Collect surveys for easier client engagement (AMS+)
- Unveiled 2025 product vision and roadmap at the BlocBuilder Conference in Phoenix
- Launched the Early Adopter Program for our upcoming Content Marketing tool (Engage+)
April focused on one of the most consistent pain points we heard throughout AEP: call recording management. High call volume, especially from new or shared phone numbers, made it difficult to organize and track conversations. These enhancements — all driven by direct user feedback — are designed to reduce manual work, improve data accuracy, and give you more control over how your agency communicates.
At the same time, we rolled out new ways to collect prescription data via text (Rx Collect), gave a public preview of our product vision, and launched a new early adopter program to ensure we’re innovating with our users, not just for them.
VoIP Updates:
- Stop wasting time manually assigning call recordings — let our nightly sync do the work.
- Brand your agency more professionally with custom hold music or messages.
- Automatically link recordings to all applicable client records, especially for shared household numbers.
- Host larger team or client calls with ease — no 3-person cap.
Rx Collect via Text: Send prescription surveys by text in just a few clicks — ideal for clients who prefer mobile-first communication.
BlocBuilder Product Vision & Roadmap Preview: A transparent look into what’s coming next, reinforcing our commitment to meaningful, continuous improvement. Couldn’t make it to BlocBuilder? Join us on May 22 for a live replay of our 2025 Product Vision & Roadmap presentation.
Engage+ Early Adopter Program: A new opportunity to shape the future of your agency’s content marketing tools — helping us build tools that truly reflect how you work.
“AgencyBloc has streamlined our business. Operationally, it saves us time and money, especially with commissions. It has become integral to our Medicare AEP success.” —Heather H., Hovis & Associates
April 2025 Update
Smarter VoIP, Simpler Workflows, and a Bold Look Ahead
“Call recording management was one of the most frustrating parts of AEP. That’s why April’s update focused on VoIP — not just adding features, but eliminating friction. We’re excited to continue rolling out VoIP enhancements and even a mobile app prior to 2025’s AEP.”
—Sarah Brammer, Product Director AMS+
-
What's new for April 2025:
- Released top-requested VoIP enhancements (AMS+): Automatically reassign unassigned call recordings after nightly sync, upload custom hold music or voiceovers, automatically associate call recordings with multiple matching records, and add more than 3 participants to conference calls (up to 250)
- Enabled text message delivery of Rx Collect surveys for easier client engagement (AMS+)
- Unveiled 2025 product vision and roadmap at the BlocBuilder Conference in Phoenix
- Launched the Early Adopter Program for our upcoming Content Marketing tool (Engage+)
-
April focused on one of the most consistent pain points we heard throughout AEP: call recording management. High call volume, especially from new or shared phone numbers, made it difficult to organize and track conversations. These enhancements — all driven by direct user feedback — are designed to reduce manual work, improve data accuracy, and give you more control over how your agency communicates.
At the same time, we rolled out new ways to collect prescription data via text (Rx Collect), gave a public preview of our product vision, and launched a new early adopter program to ensure we’re innovating with our users, not just for them.
-
VoIP Updates:
- Stop wasting time manually assigning call recordings — let our nightly sync do the work.
- Brand your agency more professionally with custom hold music or messages.
- Automatically link recordings to all applicable client records, especially for shared household numbers.
- Host larger team or client calls with ease — no 3-person cap.
Rx Collect via Text: Send prescription surveys by text in just a few clicks — ideal for clients who prefer mobile-first communication.
BlocBuilder Product Vision & Roadmap Preview: A transparent look into what’s coming next, reinforcing our commitment to meaningful, continuous improvement. Couldn’t make it to BlocBuilder? Join us on May 22 for a live replay of our 2025 Product Vision & Roadmap presentation.
Engage+ Early Adopter Program: A new opportunity to shape the future of your agency’s content marketing tools — helping us build tools that truly reflect how you work.
“AgencyBloc has streamlined our business. Operationally, it saves us time and money, especially with commissions. It has become integral to our Medicare AEP success.” —Heather H., Hovis & Associates