Efficient Commissions Processing for Life & Health Insurance Agencies

AgencyBloc Commissions Processing

How to Efficiently Process Commissions

Life and health insurance agencies are constantly on the lookout for ways to make commissions management an easier task. However, sometimes the way agencies are tracking commissions can make this difficult.

As an agency owner, you likely have several goals regarding commissions:

  • You want to save time without compromising accuracy.
  • You want to save money.
  • You want to be paid everything you're owed from carriers.
  • You want to learn from your data to make smarter business decisions.

Overall, you want to protect your bottom line.

Let’s talk more about AgencyBloc's Commissions Processing.

What Life and Health Agencies Use to Manage Commissions

Commissions processing and tracking is an integral part of the insurance industry. And though it’s something most agencies do, many still haven’t figured out an efficient way.

We’ve found that agencies tend to use one of these three ways to manage commissions:

  • Spreadsheets. Using spreadsheets to track commissions requires you to maintain the organization of the sheet and ensure accuracy in the calculations. This is a line-by-line tactic that takes time and continual effort.

  • Third-party commissions tool. If an agency is using a CRM without commissions tools, they’ll have to find an external resource. Some agencies are using third-party commissions tools to fill the gap. However, these third-party solutions can be expensive and time-consuming.

  • Industry-specific agency management system (AMS). This is the best case scenario for insurance agency commissions processing. You have all of your information (individuals, groups, agents, policies, carriers AND commissions data) in one system. When it’s in one central location, there's less you have to do manually.

Let’s talk more about processing commissions in AgencyBloc.

In AgencyBloc, some initial setup is necessary for processing commissions. Once steps 1-3 are complete, you don’t need to repeat them (except for any new data going forward).

Commissions Setup in AgencyBloc

In AgencyBloc, some initial setup is necessary for processing commissions. Once steps 1-3 are complete, you don’t need to repeat them (except for any new data going forward).

Set up commissions in AgencyBloc

Step 1: Set Up Policies

The first step is to set up your clients and their policies. This can be done via our import process or manually.

*Note: This is the minimum amount of information necessary to process commissions. Typically, agencies will track additional information for customer service and cross-sell opportunities.

Step 2: Set Up Rate Tables

The next step is to set up rate tables that can be referenced by multiple policies. Rate tables can be configured using percent of premium, percent of commission received, per life, or as a flat amount. They can also specify payouts based on carrier, coverage type, or plan code. If compensation adjustments need to be made, rate schedules offer a convenient way to quickly adjust payouts for hundreds of policies.

*Note: Rate tables can be simple or complex depending on your needs. Our team can provide you with assistance to establish the right structure for your needs.

Step 3: Tie Payees to Policies

Policies may have an unlimited number of agents assigned for commissions. Typical scenarios include paying a referral fee, trainer fee, manager override, or agency override. Each of these agents can be paid differently. Typically, a rate schedule will be utilized for each payee. However, a manual amount can be specified if a unique payout is required.

Payee schedules allow you to add more than one payee to a policy. Add payees to a hierarchy, each with their respective commission rates/amounts, and then add them to a group. Finally, add whole groups to policies.

Commissions Processing in AgencyBloc

Process commissions in AgencyBloc

Step 4: Import Carrier File

AgencyBloc was built to save time and improve accuracy in commissions processing. With these two goals in mind, the most appreciated aspect of our system hinges on Carrier Imports.

If your agency is receiving electronic commission statements, we can build import maps for directly importing that information into AgencyBloc. When these files are uploaded, AgencyBloc will match the information to the policies you have set up and automatically calculate commissions. This import process significantly reduces the amount of time spent manually inputting data.

*Note: Once your account has been configured, the import and payment calculation will take only seconds. Our clients have carrier imports containing tens of thousands of records; it takes less than 2 minutes to process these files.

If some carriers aren’t providing you with electronic statements, AgencyBloc has a “Standard Import” that can still assist.

AgencyBloc commissions processing

Step 5: Calculate/Reconcile Commissions

Reconciliation is a simple process. When commissions are imported, you’ll see which policies were linked to the carrier’s statement. You'll see each payment that was calculated and any policies that didn’t match. AgencyBloc highlights any exceptions that require further investigation. Lastly, a quick snapshot of total premiums, total commissions payable, and net commissions is shown.

Step 6: Generate Commission Statements

Once all your carrier commissions are reconciled for the payment period, you’re ready to generate commission statements. Statements can be run in spreadsheet or PDF format. You can run statements monthly, bi-weekly or daily, if you choose. Statements can be organized by sub-agency in order to facilitate paying multiple companies under your agency.

Agent statements show the premium paid and the amount owed for each policy. You can organize your statements by carrier or policyholder.

Statements include:

  • Basic policy information (number, name, coverage type, etc)
  • Premium paid (if the carrier file provided that information)
  • Dollar amount owed to the agent for each policy

Customize your commission statements to fit your agency’s needs.

Brand your statements by adding your logo and address. Also, choose which data to show (or not show), like premium, month, lives, commission received, and commission received with percent.

Analyzing Performance with Reports & Real-Time Graphs

With AgencyBloc, view business performance with real-time graphs and robust reporting tools.

Dashboard Analytics

Graphs and charts in AgencyBloc are updated in real-time based on the activity in your book of business. From a commissions perspective, you’ll see things like:

  • Top commissions received by carrier and by agent
  • Net commissions by carrier
  • Net vs. received commissions
  • Actual vs. projected commissions

Use these graphs to view a snapshot of commissions activity in your agency. 

Commission Graphs

Standard & Custom Reporting

Use standard commission reports in AgencyBloc to view specific data for a period of time. Reports available include:

  • Agent statements - view premium paid and amount owed for each policy.
  • Commission totals - view the total premium and commission paid to an agent or agency.
  • Commission not received - uncover missed commission payments from the carrier.
  • Commission payments - how much commission the agency earned, who received payment and how.
  • Commission received/paid - commission paid to the agency, paid to agents, and the net commission left over.
  • Commission received by policy or by group - what dates commission payments were received by policy or across all policies for a group.
  • Actual vs. expected - compare what you received with what you projected.
  • Projection tables - find which policies are connected to what projection table. Make sure you have the right table for each policy.
  • Policy commission payees - view which payee is set to get paid commission on each policy.
  • Commission projections - find what commissions are projected on each policy.

identify missed commissions

If you’re in need of something else, use Custom Reporting! Filter down to only the data you want to see, and choose which columns you’d like to include.

From initial setup to end reports, AgencyBloc's Commissions Module has helped countless agencies. Agencies who use AgencyBloc have cut processing time by 75% and have found thousands of dollars in missed commissions. One agency was able to reinvest $30,000 usually spent in processing commissions back into their business.

Ready to see if AgencyBloc’s commission tools are right for your agency? Learn more by scheduling a live, 1-on-1 demo to chat with someone about your agency’s specific needs.

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Kelsey Rosauer

By Kelsey Rosauer on March 19, 2019 in Commissions Processing

Kelsey is the Brand Manager at AgencyBloc. She plans and creates educational resources to help insurance agencies organize, automate & grow their business. Favorite quote: "I am convinced that life is 10% what happens to me and 90% how I react to it." —Charles R. Swindoll  More articles


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